At Just Eat, our purpose is “Serving the World’s Greatest Menu. Brilliantly.”
One of the key drivers to achieving this is to ensure we have a full breadth of choice for our consumers from restaurants which provide every cuisine, for every occasion, to every location and provide exceptional customer service with every order.
In Italy, we operate with more than 10,000 restaurant partners in 1,000 cities.
With the Branded Restaurant Groups (BRGs), becoming increasingly more relevant to the Just Eat business, the ability to partner and manage the Branded Restaurant Groups has become a key component of the business development strategy.
We’ve already onboarded on the Just Eat platform the main Branded Restaurant Groups in Italy (i.e. main chains and quick service restaurants), with hundreds of stores spread all over the country, and the goal is to do even better in the early.
For this reason we are looking for a BRGs Telephone Account who will report directly into the National Key Account Manager and will support him/her to drive continued and sustainable growth through developing and growing BRGs’ accounts and maintaining strong relationships.
Main responsibilities will include:
- Grow revenue in your BRGs portfolio, ensuring that, at a minimum, revenue and order targets are achieved
- Identify new business opportunities by extracting insights from data available
- Ensure high BRGs partner satisfaction, both in terms of performance as well as service delivery
- Provide a great experience for our customers by ensuring restaurants pass our eligibility criteria
- Being the main point of contact to ensure seamless service delivery to both partners and customers;
- Building and maintaining strong and long lasting strategic relationships with branded partners;
- Effectively communicating the value proposition to our restaurant partners, to drive both continued order growth and increased engagement;
- Analysing performance data and creating reports
- Ensuring BRGs are aware of the latest Just Eat solutions to drive efficiencies, grow their business and maximise potential with us;
- Using internal platforms (Salesforce, Tableau, Restaurant Manager) and data to analyse BRGs’ performance and identify opportunities for their growth and KPI Improvements;
Required skills and experience
- Account Management or Sales experience
- Telephone based sales experience beneficial
- Proven ability to grow accounts through increased engagement and identifying upsell opportunities
- Goal driven and experience of working within a fast paced and high growth environment
- Demonstrable ability to communicate and influence credibly and effectively
- Experience analysing data with great attention to detail
- Ability to build relationships and drive long term engagement
- Strong negotiation skills
- Excellent team worker
- Self motivator
- Highly organised
- Team player, you know what a good team dynamic looks like
- Hard working and capable of delivering under pressure
- Entrepreneurship and proactive approach to work
- A quick learner who is able to assimilate new information and shows a passion for self-development
- Passionate about Just Eat and our vision
- Consultative, smart, articulate and hungry for success
- Computer literate (Office and GSuite)
- Fluent in English
- Available to travel within national territory
- Knowledge of SalesForce, Tableau, Zendesk
- Experience in B2B and /or FMCG sectors