Computer Expert - ITS Department - Milan - Deloitte
Milan, LOM
Descrizione posizione
DELOITTE ITALY
COMPUTER EXPERT – ITS DEPARTMENT
What Impact will you make?
YOUR OPPORTUNITY
Be part of bringing IT support to Italian Deloitte practitioners. Deloitte is on the hunt for a smart, motivated, customer – focused individual to join our employee TECHNOLOGY SUPPORT group, the Deloitte Computer Expert. Computer Expert plays a critical role inside the company providing amazing technical support to our employees, with a focus on increasing and enabling productivity.
YOUR RESPONSIBILITIES
As Computer Expert, you will be responsible for the employee experience, providing excellent support and resolving every technology issue that comes your way. You may find yourself supporting cloud and desktop software, troubleshooting conference and screening rooms, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, supporting off site events, resolving printer issues, or any number of other issues you may come across. You will also be responsible for tech education including setting up new hires on their first day, providing training on internal resources for existing employees, or creating and updating relevant documentation.
In addition to providing expert – level support of our existing technologies, you will work to ensure everything we do is rooted in our principles of simplicity, security and service. We are looking for someone with the drive to innovate and help the team think outside traditional IT Support models.
You will need to be comfortable working as part of a distributed team and communicating with technical and non-technical users.
OUR REQUIREMENTS
Recommended Experience:
Recommended Skills:
ABOUT DELOITTE
Our services
Deloitte offers integrated services that include Audit, Consulting, Financial Advisory, Risk Advisory, Tax and Legal. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world. We deliver outstanding impact on the reputation and success of our clients, in Italy and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.
Our purpose
We are led by a purpose, to make an impact that matters with clients, people and society. This purpose defines who we are and what we stand for. It's not about being the biggest. It’s about being the first choice for the largest and most influential clients, and the first choice for the best talent.
Our values
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism. We value difference, with respect at the heart of our inclusive culture.
Our talent experience
From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the center of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.
COMPUTER EXPERT – ITS DEPARTMENT
What Impact will you make?
YOUR OPPORTUNITY
Be part of bringing IT support to Italian Deloitte practitioners. Deloitte is on the hunt for a smart, motivated, customer – focused individual to join our employee TECHNOLOGY SUPPORT group, the Deloitte Computer Expert. Computer Expert plays a critical role inside the company providing amazing technical support to our employees, with a focus on increasing and enabling productivity.
YOUR RESPONSIBILITIES
As Computer Expert, you will be responsible for the employee experience, providing excellent support and resolving every technology issue that comes your way. You may find yourself supporting cloud and desktop software, troubleshooting conference and screening rooms, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, supporting off site events, resolving printer issues, or any number of other issues you may come across. You will also be responsible for tech education including setting up new hires on their first day, providing training on internal resources for existing employees, or creating and updating relevant documentation.
In addition to providing expert – level support of our existing technologies, you will work to ensure everything we do is rooted in our principles of simplicity, security and service. We are looking for someone with the drive to innovate and help the team think outside traditional IT Support models.
You will need to be comfortable working as part of a distributed team and communicating with technical and non-technical users.
OUR REQUIREMENTS
Recommended Experience:
- 1-3 years of IT or Desktop Support/System Administration
- Experience supporting Cloud and SaaS Applications and SSO
- In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 10 and various applications including Office
- Experience supporting mobile iOS devices
- Experience troubleshooting conference room technology including Skype for Business, Microsoft Teams and Crestron devices
- Experience with supporting people remotely
Recommended Skills:
- Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas and take ownership of work
- Ability to learn new technologies quickly and with minimal guidance
- Thrives on technical challenges and takes pride in solving them
- Excellent interpersonal and communication skills
- Patience and a desire to provide world class customer service
- ITIL v3
ABOUT DELOITTE
Our services
Deloitte offers integrated services that include Audit, Consulting, Financial Advisory, Risk Advisory, Tax and Legal. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world. We deliver outstanding impact on the reputation and success of our clients, in Italy and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.
Our purpose
We are led by a purpose, to make an impact that matters with clients, people and society. This purpose defines who we are and what we stand for. It's not about being the biggest. It’s about being the first choice for the largest and most influential clients, and the first choice for the best talent.
Our values
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism. We value difference, with respect at the heart of our inclusive culture.
Our talent experience
From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the center of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.